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Crisis communication

Crises and issues are the true test for brands and reputations: will they survive and potentially even come back stronger, or will they suffer irreparable harm? At FINN, we assist dozens of organizations every year with crises and issues of all sizes, making us one of the leading crisis communication agencies in the Benelux.

Our approach is the same in crisis communications as in our other work: we rely on evidence-based frameworks developed by the best thinkers and practitioners around the globe and we continually update them based on our own experience in real-world situations.

Most of our crisis communications team members have experience both on the side of media and/or policy and on the side of brands and organizations, allowing us a precise understanding of the dynamics and the players in all kinds of crises.

We are available 24/7 for crisis communication support and can usually support within the hour: don't hesitate to call the mobile number on this page's footer if you need immediate assistance.

Crisis communication & issue management preparedness

Crisis communication & issue management preparedness

Crisis communication plan / Issue and stakeholders mapping / Stakeholder monitoring (media, policy, civil society) / Crisis communication trainings & simulations / Media training / Bolstering

Crisis communication & issue management strategy

Crisis communication & issue management strategy

Issues & stakeholder mapping / Crisis communication strategy / Issue management strategy / Key messages / Communication plan / Scenario-building & game theory

Crisis communication support

Crisis communication support

Restructuring & Wet-Renault / Fraud / Transgressive behavior & "scandals" / Product recalls & product defects / Accidents & disasters / NIMBY / Cyber incidents & ransomware / Litigation

Media & stakeholder monitoring / Strategic & tactical advice / Spokespeople training & support / Crisis Communication Team support / Ending the crisis & turning the page / Brand and reputation rebuild

Analysis & learnings

Analysis & learnings

Reporting / Lessons learned / Communication plan updates / Issue management plan / Reputation & brand audits post-crisis / Reputational rebuilding strategy

Any project in mind?

Get in touch!