Crisis communication

A crisis can harm your reputation, but handled well, it can also bring fresh appreciation and even admiration for your brand. While crisis communication is one of the most studied aspects of communication in theory, the execution of crisis communication remains a challenge. Because of the huge and urgent demands from the outside world, a true crisis is almost certain to overwhelm the bandwidth of the communication department. FINN has a 15 year track record in handling the most complex and sensitive crises: accidents and natural disasters, cyber and ransomware attacks, pollution and NIMBY issues, litigation communication, restructurings and mass layoffs. We incorporate the latest insights into a seasoned and pragmatic approach to see you through the crisis.

A true crisis is almost certain to overwhelm the bandwidth of the communication department

reputation recovery crisis communication agency FINN

Crisis communication: how to rebuild your reputation after the crisis

In a time of crisis, much of the focus is on short-term crisis communication response, specifically on how to maximize the distance between the organization and the problem. But reputation recovery can also come from …

By Raf Weverbergh / Lieze Schoofs

crisis communication agency belgium

Game theory in crisis communication

Using real life cases and examples, this blog post shows how game theory drives better crisis communication decisions.

Crisis communication response: six reasons to "steal thunder"

Crisis communication cases: Toyota and GM product recall compared

issue management crisis communication agency FINN

Issue management: use this checklist to predict the impact of issues on your brand

negative word of mouth

Hacking the haters: 6 scientific insights to stop negative word of mouth

corporate communication

How corporate communication can avoid groupthink in the organization

Lizzo by David Lee, Creative Commons

Crisis communication: how to survive a scandal

What your CEO thinks about popular crisis communication strategies

Research: crisis communication in Belgian media in 2023

Fact check: is there no such thing as bad publicity?

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